IGY Guest Survey

IGY Guest Feedback Survey

Code: (office use only)

Hotel Guest Survey

Please rate the following guest experiences:
Reservation accuracy	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Arrival experience including check in	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Friendliness and helpfulness of staff	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Knowledge of staff	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Cleanliness of guest room and bathroom	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Guest room	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Pool facility	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Cleanliness of hotel and facilities	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Food and beverage quality and preparation	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Food and beverage service level	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Overall guest experience	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Overall value for the price paid	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Did you have a banquet/catered event:	Yes No

Problem resolution	Outstanding Very Satisfied Satisfied Dissatisfied N/A

Would you return and/or recommend us	Yes No
If no, please elaborate:

Contact Information

Your contact information is required in order that we may process your feedback. Please complete each of the following fields:

First Name:

Last Name:

Email address:

Phone number:

Vessel Name:

General Notes

Please provide any additional comments on your overall experience.