IGY Guest Survey

IGY Guest Feedback Survey

Code: (office use only)

Hotel Guest Survey

Please rate the following guest experiences:
Reservation accuracy	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Arrival experience including check in	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Friendliness and helpfulness of staff	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Knowledge of staff	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Cleanliness of guest room and bathroom	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Guest room	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Pool facility	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Cleanliness of hotel and facilities	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Food and beverage quality and preparation	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Food and beverage service level	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Overall guest experience	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Overall value for the price paid	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Did you have a banquet/catered event:	Yes No

Problem resolution	Outstanding Very Satisfied Satisfied Dissatisfied N/A

Would you return and/or recommend us	Yes No
If no, please elaborate:

Marina Guest Survey

Which marina did you most recently visit?
Type of vessel:
Size of vessel:
The duration of your stay was:
You are the:
Please rate the following guest experiences:
Arrival experience: communication, docking and direction	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Customs & Immigration experience	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Friendliness and helpfulness of marina dock and tender staff	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Accuracy of reservation	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Friendliness and helpfulness of front office staff	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Showers	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Crew Amenities	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Garbage disposal	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Concierge services	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Provisioning services	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Taxi services	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Laundry services	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Overall cleanliness of entire marina facility	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Security and safety of marina facility	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Marina Manager visibility and service level	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Boatyard operations	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Fuel services	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Food and beverage services	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Overall customer experience	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Overall value for price paid	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Problem resolution	Outstanding Very Satisfied Satisfied Dissatisfied N/A
Did we offer to book your next reservation with us prior to departure?	Yes No N/A
Would you return and/or recommend us?	Yes No N/A
If no, please elaborate:
Please select all of the IGY marinas that you have visited or plan to visit:
Montauk Yacht Club & Resort, NY Rodney Bay Marina, St. Lucia The Yacht Club at Isle de Sol, St. Maarten Simpson Bay Marina, St. Maarten American Yacht Harbor, St. Thomas USVI Yacht Haven Grande, St. Thomas USVI Village Cay Marina, BVI Marina Cabo San Lucas, Mexico Newport Marina New Jersey Boston Yacht Haven

Contact Information

Your contact information is required in order that we may process your feedback. Please complete each of the following fields:

First Name:

Last Name:

Email address:

Phone number:

Vessel Name:

General Notes

Please provide any additional comments on your overall experience.

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